Return Policy

Shipping Rates & Returns


When using our mail order service, please note we have a minimum order of $10.00 and send via Australia Post to anywhere in Australia.
Bulky items are sent via our freight company, and a street address will be required for this, not a P.O. Box number.

Please allow 14 days delivery, however in most cases you will get your parcel much sooner. During our sale months it may take up to 21 days delivery.

Shepparton Sewing Centre cannot be held responsible for missing goods if an incorrect delivery address was quoted at time of order.
To ensure that your parcel is delivered safely, please check that your delivery address is correct before you confirm your order.

Customer satisfaction is important to us and we ask that you examine all shipments immediately upon receipt.
If defective or incorrect merchandise is received, you MUST notify us either by email, telephone or facsimile within 7 days of receipt.

Shepparton Sewing Centre is unable to accept returns simply because you have changed your mind. If, however goods are faulty, Shepparton Sewing Centre will allow you to return the goods for a refund or exchange for the same item (depending on availability). Refunds will be processed through the respective credit card companies once the items are returned to us.
All returned items must be returned unused and in the same condition as sold along with your customer receipt (original or photocopy).
Please ensure repackaged goods are done securely, as we cannot offer refunds for goods that are damaged in transit.

You are required to return the products by post and keep the postal receipt.
Shepparton Sewing Centre will refund your postage for goods that are faulty, but will not accept the return of goods C.O.D.